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Phone: 250.308.5457

SERVICES & ONLINE COURSES
Pooch Partners’ events, services and online courses are valid for the specified period of time as described on the website. Full payment is required at the time of purchase, which must be prior to attendance at the event, first session or commencement of course.

Pooch Partners’ clients must complete and submit all required forms prior to commencement of the event, first session or course. Pooch Partners does not permit any dogs that are in heat to attend any Pooch Partners’ activities.

You and your pooch may be required to complete a fitness and/or obedience assessment prior to attending a group session. Depending upon the results of the assessment, you and your dog may not be permitted to participate in Pooch Partners’ activities unless action is taken to resolve any issues identified.

REFUNDS
Sales for all Pooch Partners services (including events), online courses and retail products are non-refundable and non-transferable. All packages and punch cards are “use it or lose it” with no extensions or holds permitted.

CONFIDENTIALITY
Upon registering for Pooch Partners’ services, clients are provided with a unique user ID and password to access the private members section of the Pooch Partners website to complete required waiver and forms, as well as to access other documentation related to certain programs or online courses.

Clients agree to keep their user ID and password confidential and not share their credentials with anyone. Clients are accountable for all actions taken under their account credentials. If a client believes their account has been compromised they must immediately change their password and notify Pooch Partners immediately.

SESSION & EVENT RULES
Event rules are as posted on the website for the specified event. For all sessions and events the below apply.

Sessions/events may be cancelled by Pooch Partners if a minimum of of participants are not confirmed, poor weather conditions or other acts of god which are out of the control of Pooch Partners.

Clients are expected to arrive at the meeting location for the session/event at least 5 minutes prior to the scheduled start time. Failure to arrive on time for a scheduled session will result in a reduced session for the client and/or forfeiture of the session.

All dogs must be on a physical leash (no retractable leashes) for the entirety of the session/event unless otherwise authorized by the Pooch Partners’ trainer. Those that do not comply are considered to have withdrawn from the specific Pooch Partners’ session/event. No electronic, choke collars or extendable leashes permitted.

Clients are responsible for the care and control of their dog during all sessions/events and must retain physical control of their leashed dog at all times unless otherwise instructed.

Clients are required to clean up after their dog and bring adequate bags to do so.

Unless authorized by the Pooch Partners’ trainer, no children are permitted at sessions/events. If authorized, clients agree to comply with any trainer instructions and accepts full responsibility for their child’s safety and complete liability.

CANCELLATIONS
Client cancellations do not apply to time-restricted packages including group obedience training sessions. Group obedience sessions are on a use-them or lose-them basis. For other Pooch Partners’ services, client cancellations must be done at least 1 hour prior to the scheduled session by contacting Pooch Partners. Failure to provide the required cancellation notice may result in forfeiture of the session and/or the payment for the introductory session.

Cancellations by Pooch Partners for any reason, will be posted on Facebook at least 1 hour prior to the scheduled session. In the event of private sessions, clients will be contacted by Pooch Partners at least 1 hour prior to scheduled session by text messaging, phone or email. Clients are responsible for checking FaceBook, email, text and phone messages prior to attending scheduled sessions.

ACCEPTANCE OF TERMS & CONDITIONS
It is your responsibility to read, understand and abide by these Terms & Conditions. Any changes to these Terms & Conditions will be posted here and it is your responsibility to review these regularly.